Portal is Slow or Unresponsive

The issue might be related to the browser you are using. Here is a simple guide to address a slow or unresponsive browser:

1. Clear Cache and Cookies: Go to your browser’s settings and clear your cache and cookies to remove temporary data that may be causing issues.

1. Refresh the Page: Press the refresh button or use the keyboard shortcut (usually F5 or Ctrl+R) to reload the page.

1. Update the Browser: Check for and install any available updates for your browser to ensure you have the latest version.

1. Restart the Browser: Close the browser completely and then reopen it to reset its performance.

1. Restart Your Computer: If problems persist, try restarting your computer to resolve any system-wide issues.

1. Check Your Internet Connection: Ensure your internet connection is stable and functioning properly.

You may use an incognito window for a smoother navigation experience.

If these steps do not resolve the issue, try using a different browser to see if the problem persists. If the issue continues, feel free to submit a ticket. 

1. Hover over the ? or the Knowledge Base icon. 

2. You will be directed to the Support Hub page. Scroll down to the bottom of the page to find the Submit a ticket button.

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